Privacy Policy

Welcome to CREDO PUMP. We highly value the protection of your personal privacy. This Privacy Policy is intended to explain, in a clear and transparent manner, how we collect, use, store, protect, and share your personal information, as well as the rights you have regarding your personal data.

Please read this Privacy Policy carefully before accessing or using our website and related services. By accessing or using the Website or any related services, you acknowledge that you have read, understood, and agreed to all the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not access or use our Website or services.

1. Definitions and Scope

1.1 Personal Information

“Personal Information” refers to any information recorded electronically or otherwise that can identify a specific natural person, either alone or in combination with other information, or reflects the activities of a specific natural person. This includes, but is not limited to, name, phone number, email address, physical address, identification number, browsing records, and device information.

1.2 Scope of Application

This Privacy Policy applies to all personal information processing activities conducted by us when you access [Website Name] or use any of our services, including but not limited to browsing, registration, login, placing orders, submitting inquiries, or leaving messages.

This Privacy Policy does not apply to the following situations:

Personal information collected or processed by third-party websites or services accessed via links on our Website;

Personal information processed by third-party partners (such as advertising, payment, or logistics providers) under their own privacy policies;

Situations where personal information is collected or used without consent as permitted or required by applicable laws and regulations.

2. Personal Information We Collect

We adhere to the principles of legality, fairness, and necessity, and only collect personal information required to provide our services.

2.1 Information You Provide Voluntarily

When you register, log in, place orders, submit inquiries, or contact us through the Website, you may voluntarily provide the following information:

Account Information: username, password, email address, phone number, used for account registration, authentication, and security;

Basic Personal Information: name, gender, age, identification number (where identity verification is required);

Contact and Delivery Information: phone number, address, used for communication, order fulfillment, and after-sales services;

Other Information: content you submit through messages, inquiries, or consultations to allow us to respond accurately to your requests.

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information through cookies, server logs, and similar technologies, including:

Device Information: device model, operating system, device identifiers, browser type, IP address;

Browsing and Usage Information: pages visited, time spent, clicks, search keywords, and interaction behavior;

Log Information: access time, referral source, server response time, used for system security and performance analysis.

2.3 Information Provided by Third Parties

If you choose to log in through a third-party account (such as social media platforms) or authorize a third party to share your information with us, we may receive relevant personal information within the scope of your authorization (such as nickname or profile picture). We will use such information only after obtaining your explicit consent.

3. Purposes of Processing Personal Information

We collect and use your personal information only for lawful and legitimate purposes, including:

Providing core services such as account management, order processing, customer support, and content interaction;

Improving and optimizing website functionality, layout, and user experience;

Ensuring service security, preventing fraud, unauthorized access, and other security risks;

Sending relevant information, service updates, or promotional content based on your preferences (you may opt out at any time);

Complying with applicable laws, regulations, and regulatory or judicial requirements;

Other purposes with your explicit consent, such as participation in surveys or promotional activities.

4. Storage and Protection of Personal Information

4.1 Storage Method and Retention Period

Your personal information is stored on secure servers, including local servers and compliant third-party cloud services. We determine retention periods based on service requirements and legal obligations:

Personal information required for service provision is retained during the service period or until account deletion;

Personal information exceeding service needs or requested to be deleted will be removed or anonymized within a reasonable timeframe;

Where laws specify retention periods, such requirements shall prevail.

4.2 Security Measures

We adopt appropriate technical and organizational measures to protect your personal information, including:

Technical safeguards: encryption technologies (such as SSL/TLS), secure storage, access controls, firewalls, and regular system security checks;

Organizational safeguards: internal data management policies, access control, and employee confidentiality training;

Incident response: established emergency response mechanisms to promptly address and report data security incidents as required by law.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you discover any security issues, please contact us immediately.

5. Sharing, Transfer, and Disclosure of Personal Information

We do not share, transfer, or disclose your personal information except under the following circumstances:

With your explicit consent;

With trusted third-party partners necessary to provide services (such as payment, logistics, or IT providers), subject to strict confidentiality and data protection obligations;

As required by laws, regulations, or governmental or judicial authorities;

Sharing anonymized data that cannot identify individuals for statistical or research purposes;

In the event of mergers, acquisitions, restructurings, or asset transfers, where personal information may be transferred accordingly, with prior notice and continued protection obligations.

6. Your Rights Regarding Personal Information

In accordance with applicable laws and regulations, you have the following rights:

Right of access and inquiry to your personal information;

Right to rectification of inaccurate or incomplete information;

Right to erasure under legally permitted circumstances;

Right to withdraw consent at any time without affecting prior lawful processing;

Right to account deletion, after which your personal information will be deleted or anonymized unless retention is required by law;

Right to lodge complaints regarding our data processing practices.

To exercise your rights, please contact us using the information provided below. We may verify your identity to ensure data security.

7. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to ensure proper website functionality and improve user experience.

Cookies are small text files stored on your device to remember preferences and simplify login processes. You may manage or disable cookies through browser settings; however, disabling cookies may affect certain website features.

Web beacons and similar technologies are used for traffic analysis and performance measurement and do not directly identify individuals.

8. Protection of Minors

We attach great importance to the protection of minors’ personal information. If you are under 18 years of age, you should use this Website under the guidance and consent of your legal guardian.

We do not knowingly collect personal information from minors. If such information is discovered, we will promptly delete it upon verification.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws, regulations, or business operations. Updated versions will be published on the Website, and continued use of the Website constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions, suggestions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [Insert Contact Email]

Phone: [Insert Contact Phone]

Address: [Insert Contact Address]

We will respond within a reasonable period, generally within 15 business days.

11. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes arising from this Privacy Policy shall first be resolved through friendly consultation. If consultation fails, either party may submit the dispute to the competent people’s court at our place of domicile.

This Privacy Policy shall take effect as of the date of publication.

Effective Date: 1.1.2025